Return Policy

Return Policy

Howdy partner!

Email: sales@banned.com

Text: (909)810.3359

Call:(909) 793.7070

Ask for Casssy, in Cust Serv

We value you as a friend and customer. We will honor your request for return credit for the. GOODS,  Not the postage. (Why? Postage was paid to USPS, UPS or FEDEX, not us)

include Order number

For full return this is you must do.


CLOTHING

  • All items must be unused and include the original packaging
  • Clothing must be clean and unwashed with all tags attached. If you plan to return your clothing please keep it clean
  • Once clothing has been worn and/or washed it cannot be returned or exchanged

SHOES

  • Shoes must not be worn and must include the original undamaged box
  • If you plan to return your shoes do not wear them after trying them on
  • No fuzz balls inside or signs of use whatsoever
  • Shoe boxes must not have tape or any other shipping labels on them - we need the shoeboxes to sell the shoes again
  • Once shoes have been worn they cannot be returned or exchanged

SKATEBOARDS

  • All skateboards must be un-skated and in like-new condition ( if you can tell, we can tell, the next customer can tell too)
  • No skateboard deck is completely guaranteed ( WOOD BREAKS)
  • Once a skateboard has been used it cannot be returned or refunded
  • Once a skateboard has been assembled, its parts cannot be returned or exchanged
  • BANNED Mailorder is not responsible for actual deck color and/or dimensions
  • BANNED Mailorder does not replace broken decks or decks with pressure cracks

Deck Guarantee Limitation: No skateboard or snowboard is completely guaranteed. Once the deck has been used it cannot be returned or refunded.

The only exception would be a deck with a manufacturing defect. This decision is up to the manufacturer. Ask us, you may have the option to mail it back straigh back to the manufacturer for  a refund or replacement. We will guide you.

 

For questions on a possible defect, please call Customer Service at 909-793-7070  . Hours: 11AM - 7PM week days, or e-mail: Subject line "RETURN REQUEST"

SALES@BANNED.COM
VIDEOS

  • Videos must be unopened and in original packaging

DEFECTIVE MERCHANDISE
BANNED Mailorder does not guarantee the exchange or credit for a defective item. If you believe your product is defective please send it back along with the return form explaining the defect. BANNED Mailorder will reimburse shipping charges only on items declared defective " by the manufacturer".

“REMORSE RETURN”

We will charge a 15% re-stocking charge on all remorse returns.

RETURN AND EXCHANGE INSTRUCTIONS

Return and exchange as many times as desired. Buyer pays for Shipping “TO” and “FROM” . ie: TO return it to us, and FROM us back to you.

ONCE APPROVED. write order number or return number on box. 

Return TO: 

BANNED

1200 Arizona Street, Suite B-5

REDLANDS CA 92374

 You may return your merchandise for credit to your credit card or you may exchange for another item. Please be certain to complete the return form on the bottom of your invoice. Repack the item(s) in the box your order was shipped in and return the package to BANNED Mailorder.

SHIPPING & HANDLING

Buyer to pay for shipping cost
We DO NOT accept C.O.D.'s on return items. Customers are responsible for return shipping charges. For your protection, we suggest you return your merchandise via UPS or insured Parcel Post.

Thank you for your support, go skate and tighten your nuts!

Carlos Reis

Founder

BANNED